Privacy Policy
We believe in transparency. Here's exactly how we handle your data.
Last updated: January 15, 2025
TL;DR - The Important Stuff
- ✓We only collect what we need to make our service work
- ✓Your uploaded photos are never stored permanently without permission
- ✓We never sell your data. Ever. That's not our business model.
- ✓You can delete your account and all data anytime
- ✓We use AI technology to analyze your photos - they're processed securely and not stored permanently
1. What Information We Collect
Information You Provide:
- Account Information: Email address, name (optional), password (encrypted)
- Uploaded Photos: Images of damaged devices you want to analyze
- Chat Messages: Your questions to our AI repair assistant
- Payment Information: Processed securely by our payment processor (we never see your full credit card)
- Support Tickets: Your questions and our responses
Information We Collect Automatically:
- Usage Data: Number of estimates, chat messages, features used
- Device Information: Browser type, operating system, screen resolution
- Analytics: Page views, time spent, clicks for improving user experience
- Cookies: Session tokens, preferences, anonymous usage tracking
For Anonymous Users:
If you use our service without signing up, we store minimal data in your browser (localStorage) to track soft limits. This data never leaves your device and can be cleared by deleting your browser cookies.
2. How We Use Your Information
We use your data to:
- Provide Our Service: Analyze photos, generate repair estimates, answer questions
- Improve AI Accuracy: Anonymized data helps train better models
- Track Carbon Savings: Calculate your environmental impact (the fun part!)
- Send Important Updates: Account issues, service changes, major updates
- Prevent Abuse: Detect spam, fraud, and API abuse
- Manage Subscriptions: Process payments, send receipts, handle upgrades
We DO NOT Use Your Data To:
- ❌ Sell to third parties or advertisers
- ❌ Show you targeted ads (we don't run ads!)
- ❌ Train public AI models without anonymization
- ❌ Share with insurance companies or manufacturers
- ❌ Track you across other websites
3. How We Protect Your Data
- Encryption: All data transmitted over HTTPS (SSL/TLS)
- Password Security: Hashed with industry-standard encryption algorithms
- Database Security: Enterprise-grade database with Row Level Security policies
- Photo Storage: Temporary processing only, deleted after analysis
- Payment Security: PCI-compliant payment processing for all transactions
- Access Control: Limited team access, 2FA required for admin accounts
About Your Uploaded Photos:
Photos are processed by our AI analysis service for damage detection. Our AI partners do not use submitted data to train public models. Photos are not permanently stored unless you explicitly save an estimate to your account.
4. Third-Party Service Providers
We work with carefully selected third-party service providers to deliver our service. These providers assist with:
- AI Analysis: Photo damage detection and repair cost estimation
- Chat Services: AI-powered repair assistant for answering questions
- Database & Storage: Secure hosting of your account data and saved estimates
- Payment Processing: Secure handling of subscription payments and transactions
- Infrastructure: Website hosting, performance monitoring, and analytics
- Location Services: Finding nearby repair shops based on your search
Our Standards for Partners:
We only work with service providers that meet strict security and privacy standards. All partners are contractually obligated to protect your data and use it only for the specific services they provide to us.
5. Your Rights & Control
You have the right to:
Access Your Data
Download all your data anytime from your dashboard
Dashboard → Settings → Export Data
Delete Your Account
Permanently delete your account and all associated data within 30 days
Dashboard → Settings → Delete Account
Opt-Out of Emails
Unsubscribe from marketing emails (you'll still get important account emails)
Click 'Unsubscribe' in any email
Correct Inaccurate Data
Update your profile information anytime
Dashboard → Profile → Edit
Withdraw Consent
Stop using our service and request data deletion
Contact support@howmuchtofix.com
6. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we'll delete it.
7. International Users
Our service is hosted in the United States. If you're accessing from the EU, UK, or other regions with data protection laws (GDPR, CCPA, etc.), you have additional rights:
- Right to be forgotten
- Right to data portability
- Right to object to processing
- Right to lodge a complaint with supervisory authorities
8. Changes to This Policy
We may update this policy occasionally. Major changes will be announced via:
- Email notification (if you have an account)
- Banner on our website
- Updated "Last modified" date at the top
Continued use of our service after changes means you accept the new policy.
9. Contact Us
Questions about privacy? We're here to help:
Email: privacy@howmuchtofix.com
Support: Contact Form
Response Time: Within 48 hours
Mailing Address: [Your Business Address]
Privacy-Conscious & Proud 🌍
We believe great service doesn't require invasive tracking. Your trust matters more than data.
Start Repairing with Confidence